Residents - Frequently Asked Questions
All applications begin on our Rental Listings page. Locate the property you’d like to rent and click the Submit Application button under the Schedule showing button. You can always call our office at 760-371-4282 if you have any questions.
It’s our goal to get a contingent approval or denial within 1-2 business days depending on weekends and holidays. As soon as you submit the online application, we are immediately notified that a new application for the property has come in and will notify you by email when we begin the screening process.
Wellspring has a tiered approach to security deposits. Depending on credit, pets or other criteria, the deposit can be anywhere from 1x to 2x the monthly rent. You can view our full security deposit policy here.
We are open Monday to Friday from 9:00 AM to 5:00 PM and closed for all major holidays.
Our rental screening criteria can be found here.
Applicants can offer less in rent. However, this will be grounds for delay in processing your application and a simple cause for your application to be denied. An applicant can make giant income, have no pets, have an 800 credit score, etc… BUT, if they offer less than the advertised price – they can be denied for that simple reason.
For the quickest response, we ask that tenants submit all repair requests through their tenant portal. Our Maintenance Department is notified when a repair request is submitted. We have office personnel assigned to handle and serve as the point of contact for all maintenance issues. We have a 24 hour answering service that can be reached by calling our office phone line at 760-371-4282 for any after-hours or emergency service requests. This is only for emergency calls. Non-emergency repair requests should be submitted via the owner portal or called into the office during normal business hours.
If payment is not received by the 5th of the month, we will post an eviction notice on the front door of the home. The specific circumstances will determine whether or not we have to proceed with a formal eviction. If a solution can be found, it is usually financially better for everyone involved. If the tenant has had a one-time event that has caused them financial hardship and we have had no previous issues with them, we will usually give them a chance to catch up if there is reason to believe they can. If the tenant has a history of late payments, broken promises, and/or evasive behavior, eviction is usually the best option.
Refer to our application page as our full disclosure is posted there for review.
Rent can be paid electronically via ACH, via mail, or dropping off at our office in Ridgecrest. We encourage all of our tenants to pay electronically as this is the fastest, most accountable, and most reliable means to pay rent.
All rents are due to Wellspring Property Management on the 1st (first) of each month. Late fees posted starting midnight on the 5th (fifth) of each month. Our late fee policy is 7% of the month’s rent.. All payments made to the property manager will be credited in the following ways:
1) Any payments made go to late fees, maintenance fees, or other administrative fees FIRST.
2) Any balances left after the fees are brought current can be applied to rent SECOND.